Support

What is Scala Maintenance?

Scala Maintenance is our software maintenance and upgrade program.

Keeping your Scala Maintenance current gives you access to all updates and upgrades, including major releases for your suite of Scala products. Our most successful customers always keep their Scala Maintenance coverage up to date and we invite you to join them.

Every Scala product purchase includes the first year of Scala Maintenance for free. Scala Maintenance can be purchased for additional years for extended coverage. While keeping your Scala Maintenance current is not mandatory, keeping your Scala Maintenance up-to-date will allow you to add new licences to your network, and provide continued access to TechMedia's technical and content support.  

How Will I Benefit?

• New features. Our development team spends hundreds of hours per week packing new features and value-added benefits into the software platform. Scala Maintenance lets you take advantage of all the new features and functionality that we add through the term of your agreement to achieve maximum performancein meeting your digital signage objectives.

• Improved functionality. We listen! Our development teams around the world work continuously to make Scala faster, smoother, and more robust.

• Associated application compatibility. As new versions of applications like Photoshop come out, we roll that compatibility into our products.

• Bug Fixes. We pride ourselves on the rock-solid quality and stability of our software. Scala Maintenance will give you access to all the latest fixes.

• A little extra something from Techmedia. 

  • TechMedia provides a basic and free Australian capital city Weather Feed for our Scala Maintenance Customers. Contact us now to enable the service. If you are looking for something with a bit more detailed forcasting and regional coverage, we have a number of additional news and weather subscriptions available.
  • "Will it Play?" TechMedia also provides a free online tool for automatically validating your HD video content for best compatibility with Scala Content Manager and Player. If required. the tool gives you the option to convert you media into a more optimised and compatible file for best playback across a wide varitity of Scala Media Players. Contact support for access.    

What Does This Really Get Me?

If you had participated in Scala Maintenance in 2016 you would have benefited from over 80 new product features!

Many of these recent features were significant enhancements in both the Scala Content Manager and Designer content authoting applicaiton. With the importancey of security being higher than every the updates include the latest OS compatibility (Window 10 Iot, Windows Server 2012/2016), support for multiple 4K Video codecs, H.264 & HEVC, H.265 along with a greatly enhanced API for integration with TechMedia's Programatic and reporting solutions. 

Keeping your network software platform current with Scala Maintenance insures you are ahead of the game with all the latest innovations. Our most successful customers always keep their Scala Maintenance coverage up to date to take advantage and stay ahead.

TechMedia provides basic email and phone support to customers who are runinng supported versions and have their Scala Maintenance current.

Contact us now if you would like to explore a Service Level Agreement for a full service offering of network monitoring and support via our NOC in Sydney. 

 Reference of supported software verions:

Release

Date

Key Features Introduced
Release 11.06 10/10/2018
  • Content Manager now offers the Omnicast distribution server type
  • Content Manager now includes the Sites menu for managing player networks.
  • Support for Sentinel HASP Run-time Environment Installer 7.80.
  • Tomcat 8.5.31.
  • Java 10.0.01. 
  • PostgreSQL 10.4. 
  • 2 new umbrella features, 98+ enhancements
Release 11.05 4/12/2018
  • Replaced Hibernate Search indexing with alternative list method and feature-based license filter.
  • Content Manager can now use OpenSSL connectors as part of Apache Portable Runtime.
  • New Install Windows Update maintenance task type for Content Manager.
  • New License Management menu for Content Manager.
  • New commands available in Designer's right-click context menu.
  • 8 new features, 115 enhancements

Support for this release will end on October 10, 2019.
Release 11.04 11/29/2017
  • New Template Administration function for Content Manager.
  • Billing logs that are older than max database age field in Network Misc settings are now skipped.
  • Added a "Player License Type" filter to the Player landing page.
  • Increased functionality for importing LDAP users.
  • New Script Properties: Template function in Designer.
  • Convert single or multiple Text elements to TextBox elements by right-clicking.
  • Select any page in the script for thumbnails. 
  • 20+ new features, 250+ enhancements 
     

Support for this release will end on April 12, 2019.
Release 11.03 04/06/2017
  • New License Types
  • Alternate Playlists
  • SQL Server 2014
  • Player Landing Page Improvements

Support for this release will end on November 29, 2018.
Release 11.02

10/26/2016
  • Timezone Offsets for Samsung SSP Players
  • Touchscreen input as default
  • PPAPI plugin support for Flash content embedded in a webclip.
  • Gap reduction for Web Page and PIP rendering

Support for this release ended on April 6, 2018.
Release 11.01 05/19/2016
  • Enhancements to Plan generation and sealing
  • Improved API performance
  • Improved user password management
  • Support for Designer templates
  • Messages Improvements
  • Transparency/Opacity for large playlist items
  • Tightened workgroup rules
  • Template enhancements
  • Binding of data source/textfiles
  • Webclip enhancements
  • Binding enhancements
  • H.265/HEVC support
  • Apple ProRes Support
  • Support for Google Chromebox
  • Support for Panasonic AF-1 Digital Signage Series Signage Displays
  • New IAdea KitKat device certifications
  • 16+ new features, 149+ enhancements

Support for this release ended on October 26, 2017.
Release 11.00 08/11/2015
  • Significant improvement in performance
  • Workgroup Rule Changes
  • Secure FTP Publish Locations
  • Web Application Description Language (WADL) support
  • Search Improvements
  • Duplication of Playlist Items
  • Password Resets
  • Delete a Folder
  • Table Elements
  • Corner Styles Expanded
  • Windows 8.1 Certification
  • Network Bandwidth Throttling on Android
  • Hourly Playback Audit Retrieval
  • Third Party App Error Reporting
  • SSP Player Maintenance Job Improvements
  • Support for NEC Display OPS-ORD Digital Player
  • 25+ new features, 265 enhancements

Support for this release ended on May 19, 2017.
Release 10.5 02/12/2015 "Quick Release" with the basic functionality of 10.4, with only the following added:
  • Support for the IAdea KitKat (Android Version 4.4) Device
  • Support for D-Series Portrait Mode and HD Content

Support for this release ended on February 16, 2017.
Release 10.4 09/24/2014 "Quick Release" with the basic functionality of 10.3, with only the following added:
  • SSP 2.0 D-Series device certification
  • Italian translation for CM

 Support for this release ended on February 12, 2016.
Release 10.3 06/26/2014
  • Player Health monitoring improvements
  • Plan Generation by Player Groups
  • Simplify lists using the View Settings button
  • Disable Playlist Items
  • Re-submit Maintenance jobs
  • Showing and working with ‘Off-Page’ Elements
  • Text Box
  • 4K Video Enhanced Performance
  • Video / Audio Streaming Performance
  • Opacity Setting for Page Backdrops
  • Explicit and Implicit Tabs
  • Recent Folders/Locations
  • HTML Transparent Backgrounds on SSP
  • 90+ new features, 225+ fixes

Support for this Release ended on September 19, 2015.
Release 10.2 02/25/2014
  • At-a-glance status icons throughout Content Manager.
  • Playback Audit reporting, Broadcast Server support, and Server Monitoring in Scala Enterprise.
  • Ability to schedule messages to Android media players.
  • Many improvements, new features, and faster performance throughout the Content Manager user-interface.
  • Improved support for Web Clip media, in Content Manager, Designer, and Player.
  • Support for images in crawls/tickers, and in text elements.
  • Auto-recover support for Designer scripts
  • Additional language-translations.
  • 150+ new features, 125+ fixes

 Support for this Release ended on June 25, 2015.

Release 10.1

 

 

 08/27/2013
  • Support for Samsung Smart Signage Platform.
  • Adds back 9 translations of Content Manager.
  • Adds back all translations of Designer / Player.
  • 9+ new features, 45+ fixes

 Support for this Release ended on February 21, 2015.

Release 10

 

 06/10/2013
  • All-new user-interface for Scala Enterprise Content Manager.
  • New 2.0 Web Services APIs for Content Manager.
  • Support for selected Android playback devices.
  • Support for HTML5 content in Scala Players.
  • Hardware-accelerated video playback.
  • Simpler and more powerful data binding and integration.
  • 85+ new features, 25+ fixes

Support for this Release ended on August 27, 2014.